Terms & Conditions

Last updated: August 2026

1. About us

The Velvet Heritage is an event planning, styling and coordination company registered with the Corporate Affairs Commission (CAC) of Nigeria, registration number 9739276, operating from Victoria Island, Lagos. By using this website or engaging our services, you agree to these terms.

2. Enquiries and this website

Information on this site, including service descriptions and portfolio imagery, is provided for general guidance. Submitting the enquiry form does not create a booking and does not reserve a date. Nothing on this site is a binding offer or a fixed quotation.

3. Proposals and quotations

Following a consultation we issue a written proposal setting out scope, deliverables and fees in Nigerian naira. Quotations are valid for 14 days. Vendor and supplier costs quoted on your behalf may change where third-party pricing, exchange rates or import costs change before the vendor is confirmed; we will always inform you before committing your budget.

4. Bookings and deposits

• A date is only secured when a signed service agreement and the booking deposit are received.
• The booking deposit is typically 50% of our planning fee and is non-refundable, as it reserves the date and our team's availability.
• The balance of our fee is due no later than 14 days before the event.
• Vendor and supplier payments are separate from our fee and fall due according to each vendor's own schedule.

5. Payments

Payments are made by bank transfer to the corporate account named in your agreement. We do not accept cash payments for fees, and we will never ask you to pay into a personal account. Applicable VAT and withholding tax are handled in line with Nigerian law. Late payment may delay vendor confirmations, and we are not responsible for vendors lost as a result.

6. Your responsibilities

• Provide accurate information, including guest numbers, cultural requirements and timelines
• Approve designs, menus and print items by the agreed deadlines
• Nominate one decision-maker who can approve changes and payments on your behalf
• Obtain any permissions your event needs from venues, estates, community associations or authorities where these are not within our contracted scope
• Behave respectfully toward our team and vendors; we may withdraw from abusive engagements

7. Changes to scope

Increases in guest count, added event days, venue changes or additional design elements will be priced as a written variation and may require additional fees. Changes requested within 14 days of the event may not be possible.

8. Postponement and cancellation

• By you: deposits are non-refundable. Cancellation more than 90 days before the event releases you from the remaining planning fee; between 90 and 30 days, 50% of the balance is payable; within 30 days, the full fee is payable. Vendor deposits already paid are governed by each vendor's own terms.
• Postponement: one postponement may be transferred to a new date within 12 months, subject to our availability and any vendor re-booking charges.
• By us: if we are unable to deliver for reasons within our control, we will refund fees paid for services not yet delivered and, where possible, help you appoint an alternative planner.

9. Third-party vendors

We source and manage vendors with care, but caterers, venues, entertainers, transport providers and other suppliers remain independent contractors. Where a vendor is contracted directly by you, we coordinate their delivery but are not liable for their acts, omissions or product quality.

10. Circumstances beyond our control

We are not liable for failures caused by events outside our reasonable control, including extreme weather, flooding, power or fuel shortages, civil unrest, strikes, road closures, government restrictions, public health directives or acts of God. In those situations we will work with you to postpone or adapt the event.

11. Liability

Our total liability in connection with any event is limited to the planning fees you have paid to us for that event. We are not liable for indirect or consequential losses, including loss of profit or disappointment. You remain responsible for damage caused by your guests to venues or hired items.

12. Hired items

Decor, furniture, linen and equipment supplied on hire remain our property or that of our suppliers. Loss or damage during your event is chargeable at replacement value.

13. Images and intellectual property

Concepts, mood boards, floor plans, renders and designs we produce remain our intellectual property until the event is delivered and paid for in full, and may not be shared with other planners or vendors for pricing or replication. Unless you tell us otherwise in writing, we may use photographs of the event in our portfolio and on social media. Website content, imagery and the The Velvet Heritage name and logo may not be reproduced without permission.

14. Privacy

Personal information is handled as described in our Privacy Policy, in line with the Nigeria Data Protection Act 2023.

15. Complaints and governing law

If something falls short, contact us at info@thevelvetheritage.com within 14 days of the event so we can resolve it. These terms are governed by the laws of the Federal Republic of Nigeria, and disputes will first be referred to good-faith negotiation, then mediation in Lagos, before any court proceedings.

16. Updates

We may revise these terms from time to time. The version in force for your event is the one attached to your signed service agreement.